The corporate website for Milk Ltd
At Milk Ltd we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us.
We do update this Policy from time to time so please do return and review this Policy regularly.
For the purpose of the Data Protection Act 1998 our data controller is Oliver Gibbs.
Information We Collect
In operating our website we may collect and process the following data about you:
i. Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
ii. Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.
iii. Information provided to us when you communicate with us for any reason.
iv. Payment details such as credit card numbers that may be provided through the website, email or over the telephone.
Milk Ltd does not store financial details.
Milk Ltd will accept payment by credit / debit card for single transactions however these card details will not be stored and will be deleted immediately after use.
For recurring payments, these will be set up via a secure payment gateway and the card details will not be accessible outside of this secure system.
Our web design services are charged at £250 + VAT per day. An initial deposit of 50% is required to initiate site build, and the rest is payable on completion.
Web development is charged hourly at £59 or daily at £250 + VAT. An inital deposit of 50% is required to initiate project, the rest is payable on completion.
Web and email hosting is charged at £59 + VAT per year
Graphic Design services are charged at £59 per hour, or £250 per day. An inital deposit of 50% is required to initiate project and the remainder payable on completion.
Return, Refund, Cancellation and Delivery Policy
Return and Refund policy
Because all our work is produced specifically for each customer, returns and refunds are not available. All fees paid are non-refundable. Once a domain name has been registered we are unable to alter them in name or extension (Top Level Domain), should additional domains be requested they will be chargeable at the current market rate.
We will work with our customers to help ensure that every single one of them is completely happy with the work we produce. In the unlikely event that we are unable to satisfy the customers needs, cancellation of the project must be made in writing by the customer. In the event that work is postponed or cancelled at the request of the Customer, we reserve the right to retain the original deposit. In the event that more than the amount of the deposits worth of the anticipated work is completed, additional payment will be due, prorated based on the percentage of work completed. If additional payment is due, this will be billed to the Client within 10 days of notification to stop work.
Due to the electronic and virtual nature of our work, no physical product will be delivered. However we aim to complete the requested services in 14 days from the date on which the deposit is paid. The Client must work with ourselves to complete the web site in a timely manner. In some cases, delays receiving materials or other circumstances can slow the process of development. However, assuming no delay of the signing of the contract and securing the deposit, we agree to make all reasonable efforts to complete each project in a timely manner. We reserve the right to cancel the contract at cost to the Client should significant delays be experienced that are outside the Developer's control. Examples include, but are not limited to:
* lack of detailed documentation on the subject matter where requested
* lack of logos or design ideas where requested
* lack of return communication or correspondence
* failure to make required decisions
* significant illness
* acts of God
* other significant disruption
Upon any of these circumstances payment for all work already completed will be calculated and the final bill will be modified, all deposits will be forfeit. All our websites must be hosted on the hosting service of our choice and are non-transferable. Should a customer wish to leave our services, the domain name will be made available for a small administration fee within 10 working days of receipt of the cancellation request. Domains are not transferable when nearing renewal. Should the domain be nearing renewal, an additional fee will be required to renew the domain to allow transfer.
At Milk we take our ethical policy very seriously. As a digital media partner, Milk provides strategic corporate communication for its clients on a digital platform. As such the company feels that it is responsible for the message delivered on behalf of its clients. Milk adheres to the folowing principles in its ethical policy:
- Milk will not work with companies with ethically dubious backgrounds
- Milk will offer, wherever possible, a discount on its rates for charitable and social enterprises
- Milk actively supports social enterprises such as the breast cancer charity Wig Out
To download a PDF of our current ethical policy click here
Social Enterprise Partners
Wig Out was formed in 2008. It is an organisation which aims to support breast cancer charities.
It encourages people to raise money for these charities by providing support, resources and ideas for fundraising activities. Monies raised via Wig Out activities are then donated to either: Breast Cancer Care, Breast Cancer Research, MacMillan, Christies and others.
"Milk has been a key partner providing support to the organisation by donating development time for the website and blog."
Hayley Stopford, Founder
For more information visit the website and see the about section: www.wigout.org.uk or the blog :